FAQ

Product Information

What types of jewelry do you offer?

We specialize in a diverse range of high-quality jewelry, including Angel Pendants, Bangle Bracelets, Black Diamond collections (Bracelets, Chains, Earrings, Necklaces, Pendants), Black Onyx Rings, various Chains (Box, Cable Link, Cuban Link), Cartoon Pendants, Cluster Rings, Cocktail/Fashion Rings, and Colored Diamond Pendants. Our pieces are designed for elegance and versatility.

Are your black diamonds real?

Yes, our black diamonds are genuine and carefully selected for their quality and brilliance. They are incorporated into various pieces to create a striking and luxurious appearance.

Do you offer jewelry for everyday wear?

Absolutely! We have a variety of pieces, such as Box Chains and Cable Link Chains, that are perfect for daily use, combining durability with style.

Ordering & Account

How do I place an order?

Simply browse our website, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.

Do I need an account to order?

While you can check out as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster shopping experience in the future.

How can I reset my password?

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password securely.

Payment Methods

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use advanced encryption technologies to ensure that your payment details are protected and secure during transactions.

Do you charge sales tax?

Taxes are applied based on the destination of your order and local regulations. The final amount will be displayed before you confirm your purchase.

Shipping & Delivery

Where do you ship?

We ship globally to most countries! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia.

What are your shipping options?

We offer two convenient methods:
– Standard Shipping: For a flat fee of $12.95, we use DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50, we use EMS. Delivery occurs within 15-25 days after shipment.

How long does processing take?

We process all orders within 1-2 business days, which includes quality checks and careful packaging to ensure your jewelry arrives in perfect condition.

Can I track my order?

Yes! Once your order is shipped, we will provide you with a tracking number via email so you can monitor its journey to you.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date you receive your item. The product must be unused, in its original packaging, and with all tags attached.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the process.

Are there any items that cannot be returned?

For hygiene reasons, earrings and other intimate items may not be returnable unless defective. Please refer to our detailed return policy or contact us for specifics.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Contact & Support

How can I contact customer service?

Our customer-centric team is here to help! Reach us at [email protected] for any questions regarding delivery, orders, or support. We aim to respond promptly.

What are your business hours?

Our support team is available during standard business hours, Monday through Friday. Emails will be responded to within 24 hours.